# Mission Critical II, LLC
> IoT solution support provider for onboarding, presales and training

Canonical page: https://cradlepoint.ericsson.com/our-partners/profile/mission-critical-ii-proservices
Marketplace: Ericsson
Last updated: 2026-11-03
Logo: https://assets.partnerfleet.app/574r7htsozf383mulqg3ei71mlse

## At a glance
- Partner type: ProServices
- Where they work: United States, Midwest US
- Website: [www.thinkmc.com](https://www.thinkmc.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://cradlepoint.ericsson.com/our-partners/profile/mission-critical-ii-proservices

## Description
Mission Critical IoT provides technical and customer support services for IoT solutions, including onboarding support, presales assistance and training programs for employees, channel partners and customers. By combining hands-on onboarding, presales support and structured training delivered through seminars and online courses, Mission Critical IoT is built specifically to boost customer satisfaction, loyalty and revenue for IoT solution providers.

## Benefits
- **Dedicated IoT support specialization** — Focuses specifically on technical and customer support for IoT solutions.
- **End-to-end onboarding and presales assistance** — Supports device configuration, troubleshooting, product demos and the sales process.
- **Structured training programs for partners and customers** — Delivers seminars and online courses for employees, channel partners and customers.

## Services
- **IoT onboarding support** — Helps customers configure devices and troubleshoot issues during IoT solution setup.
- **Presales support** — Assists with customer onboarding, product demos and the sales process.
- **Training and enablement** — Delivers training programs for employees, channel partners and customers through seminars and online courses.

## FAQ
### What is Mission Critical IoT's core value proposition?
Mission Critical IoT combines onboarding support, presales assistance and structured training programs — delivered through seminars and online courses — with the goal of improving customer satisfaction, loyalty and revenue for its clients.

### What does Mission Critical IoT do?
Mission Critical IoT provides technical and customer support services for IoT solutions.

### What kind of support does Mission Critical IoT offer?
Onboarding support, presales support and training programs.

### Who does Mission Critical IoT train?
Employees, channel partners and customers.

### What is the goal of Mission Critical IoT's services?
To improve customer satisfaction, loyalty and revenue for its clients.