Empowering operations with agentic AI
Built into Ericsson NetCloud Manager, AI-based NetCloud Assistant (ANA) and NetCloud AIOps help lean IT teams identify issues, accelerate troubleshooting, and manage complex networks with greater confidence. With agentic AI, ANA is evolving to interpret intent, coordinate specialized agents, and guide increasingly complex workflows.
Diagnosing the problem shouldn’t be harder than fixing it
Network teams have access to more data than ever, but turning scattered signals into a clear diagnosis still requires time and specialized expertise. Without connected intelligence, troubleshooting remains reactive, manual, and difficult to scale.
Meet ANA: Turn network intelligence into action
ANA is your AI-powered expert built directly into NetCloud Manager — providing instant troubleshooting, technical guidance, and network insights without leaving your dashboard.
Tech docs
Instant answers to technical questions. Understand features, configurations, and get step-by-step guidance — all from within NetCloud Manager.
AI insights
Visualize network trends with auto-generated charts. Spot disruptions, compare traffic, and analyze performance over any time range.
Troubleshooting
AI-guided diagnostics for device issues, including VPN, connectivity, and cellular. ANA builds a tailored remediation plan and walks you through it.
Support
If an issue remains unresolved, ANA can open a support case with diagnostics and logs attached. Easy tier-2 escalation at your fingertips.
How ANA troubleshooting works
ANA’s new troubleshooting agent turns plain-language questions into guided diagnosis, recommended fixes, and fast resolution.
- Describe the issue: Ask ANA a question in plain language.
- Diagnose the cause: ANA examines device, configuration, and live network information.
- Follow guided resolution: ANA identifies likely causes and recommends next steps.
- Confirm or escalate: Resolve the issue or create a support case with diagnostic context.
Wireless WAN solves the problems wired-only networks create
Why is this device offline?
ANA confirms whether it's truly unreachable, checks for power or WAN issues, and tells you exactly what happened — so you can remotely reboot or escalate with confidence.
Why does the cellular connection keep dropping?
ANA analyzes your signal strength, carrier health, SIM behavior, and modem firmware — then pinpoints whether the problem is coverage, configuration, or hardware.
Why am I getting slow speeds?
ANA runs a speed test, checks per-application performance, and scans for time-of-day patterns to determine whether it's a carrier issue, a config problem, or peak-hour congestion.
Why does the VPN keep disconnecting?
ANA compares the live tunnel state against your VPN configuration and checks for common mismatches like gateway addresses, authentication methods, and packet size issues.
Why is 5G not connecting?
ANA checks whether 5G is available at your tower, whether your device supports it, and whether any settings are blocking the connection.
Why are my settings not taking effect?
ANA traces exactly where a configuration change got stuck — whether it's a sync error, a conflict, or a setting the device silently rejected — and shows you what to fix.
NetCloud AIOps
Complementing ANA is a NetCloud AIOps dashboard which baselines all the traffic unique to a customer’s specific network and displays information graphically so its easy to understand.
Streamlining network operations with AIOps in NetCloud SASE
Network administrators can use the NetCloud AI Ops dashboard to detect performance-driven anomalies before they impact service.
- Baselines traffic to detect latency and jitter anomalies specific to that customer's own environment
- Provides a sphere of impact for each fault: sites, users, applications/flows
- Provides fault detection, isolation, root cause analysis, and recommendations
Intelligent fault resolution with AIOps for wireless WAN
Delivers advanced fault detection and remediation capabilities for wireless WAN endpoints to reduce mean time to repair.
- Provides an at-a-glance view of device faults — prioritizing critical, moderate, and minor
- Shows detailed statistics about each fault so that the administrator con take immediate action
- Reduces alert fatigue by surfacing actionable alerts
Find issues earlier.
Resolve them faster.
Together, ANA and NetCloud AIOps combine proactive network intelligence with guided troubleshooting — helping teams reduce downtime, simplify operations, and escalate with better context.
resolution
downtime
Trust and transparency built in
ANA is extensively tested and designed with security, transparency, and administrator oversight at the center of its experience.
 | All AI models are hosted within Ericsson's environment. No API calls out ever. |
 | Every AI feature is thoroughly reviewed by Ericsson's privacy, legal and security teams. |
 | Every AI feature is tested extensively in a sandbox environment before being deployed for production. |
 | Confidential data is never exposed to AI models. PII data is anonymized using one way hash before its stored in data lake for AI training. |
| Multiple steps check the input and output of ANA to protect it from malicious queries. We also ensure ANA's responses are only related to BEWS products and technologies. |
 | Explainable AI will provide live progress feedback on what ANA is doing in the background (Logic Lens) and displays steps ANA is taking in real-time (Mindmap). |
